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Returns and Refund Policy

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Returns and Refund Policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by e-mail at info@rationbio.com.

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the goods to be eligible for a return, please ensure that:

  • The goods were purchased within the last 30 days.
  • The goods are in the original packaging.

The Following Goods Cannot Be Returned

  • The supply of goods made to your specifications or clearly personalized.
  • The supply of goods which, by their nature, are not suitable to be returned (for example, goods which deteriorate rapidly or where the expiry date has passed).
  • Goods not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • Goods which, after delivery, are inseparably mixed with other items according to their nature.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. Please send the goods to:

RATION BIO PRODUCTS
104, IDA, Phase-5, Navodaya
Cherlapally, Hyderabad - 500051

We cannot be held responsible for goods damaged or lost during return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts

If the goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods were not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, the refund will be sent to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at:

Email: info@rationbio.com